| Author | Message | ||||||||||||
| Ozziefish
Lunker Username: Ozziefish Post Number: 1311 Registered: 8-2004  Rating: N/A |
Ok guys I sent back my LMS 520C that craped out and died on me. It was still under warranty so I got the RMA number from them and shipped off the unit. it's been over 6 weeks ago since I shipped it back and stated to get concerned So I went checking online to see what the status is and its showing "waiting on customer return" I should have shipped it with a tracking number but I didn't. So I sent an email last week asking if they received it and so far no response...Well, I kept digging online and they have answers to questions section that say "repairs or replacement of under warranty is up to 6 months"...YES YOU HEARD RIGHT 6 MONTHS!! Are you freaking kidding me...I've been with out a depth finder for three months now and it killing me...I knew I shouldn't have sold my old LMS 480!! Now that I'm fishing deep on Fork my 7ft rod won't reach the bottom...I need that baby back...If it takes 6 month to get this unit back I'll be purchasing a Hummingbird I can tell you that...I'll also have a "repaired or replaced" LMS 520C for sale!! OzzieFish "Glory to GOD in the Highest" www.visionlure.com www.doublezzcustomlures.com | ||||||||||||
| Wes
Moderator Username: Wes Post Number: 570 Registered: 8-2004  Rating: N/A |
Oz Dru has a contact at Lowrance that he sent me when I had problems with my 480. If you search back through the archives for lowrance you should be able to find it. Let me know if you need to borrow my 480 till you get yours back. | ||||||||||||
| Nyyankee
Crappie Username: Nyyankee Post Number: 397 Registered: 8-2008 Rating: N/A |
OZZ Linda Colt is the name everyone says you should contact at lowrance. Was looking at the new HDs but all ya here is complaints similar to yours leaning toward a hummer to. | ||||||||||||
| Ozziefish
Lunker Username: Ozziefish Post Number: 1312 Registered: 8-2004 Rating: N/A |
You can't beat a good working hummer... OzzieFish "Glory to GOD in the Highest" www.visionlure.com www.doublezzcustomlures.com | ||||||||||||
| Ozziefish
Lunker Username: Ozziefish Post Number: 1313 Registered: 8-2004 Rating: N/A |
I would really like to know if they've got the darn thing... OzzieFish "Glory to GOD in the Highest" www.visionlure.com www.doublezzcustomlures.com | ||||||||||||
| Picou
Wall Hanger Username: Picou Post Number: 3628 Registered: 8-2004  Rating: N/A |
If I can find Linda's number/email I will get it to you Oz. But..... I seem to remember that she is no longer in customer service. She was definately one of those who "got it done" for Lowrance customers.  Thank you Lord for my family and the waters I get to fish
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| Dru
Crappie Username: Dru Post Number: 541 Registered: 2-2005  Rating: N/A |
OZ, Here you go 918-438-8747 linda.colt@navico.com Let me know if I can help in any way. BassZone.com  
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| Ozziefish
Lunker Username: Ozziefish Post Number: 1314 Registered: 8-2004 Rating: N/A |
Thanks Dru!! I just sent her an email...we'll see what happens. I just got a reply from her office... "I am currently in the office, however receiving a mass amount of emails and calls . I will respond to yours as quickly as possible. If you need immediate assiatance please call the Tech Support Dept @ 1-800-324-1356 or email them at: products@lowrance.com , Thank you for your patience!" Linda Colt (Message edited by ozziefish on July 23, 2009) OzzieFish "Glory to GOD in the Highest" www.visionlure.com www.doublezzcustomlures.com | ||||||||||||
| Chuck_a
Bluegill Username: Chuck_a Post Number: 204 Registered: 2-2008  Rating: N/A |
I was days from purchasing an HDS-8. I am now on hold until further notice. I have read "at other online places" many Lowrance complaints and the answer to the question - Why so many more complaints than with Eagle, H-bird, Garmin, etc? - is - There are more Lowrance units in the field than all those others put together. Now I do not know what to do. When I was told the HD units will have side imaging transducers available after the first of the year I was sold, but now I am really reconsidering going a different direction. If I am going to spend $1,500 - $2,000 for a piece of equipment I am going to want, no EXPECT, something more in return than "Thank you for your patience."!!!!! Chuck GIG'EM AGGIES | ||||||||||||
| Dru
Crappie Username: Dru Post Number: 542 Registered: 2-2005 Rating: N/A |
Chuck, I can say without hesitation that Linda Colt is the best at what she does, but she can't control everything. Lowrance has undergone some changes in the last few years that hurt their reputation along with their bottom line. The 520c had a problem with the seal and would get water into the main unit and quit working. We had to send one back and Vince has gone three so far this year. They have since fixed the problem but I would bet they are still dealing with the ramifications. As long as Linda is at Lowrance, I would fell comfortable running their units. They have superior products but their BassZone.com
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| Ozziefish
Lunker Username: Ozziefish Post Number: 1315 Registered: 8-2004 Rating: N/A |
Ok, here's the scoop she was able to get me some information and here it is: Thank you for your inquiry. We do apologize for the delay in responding. We are currently at the peak of our busy season and responding to all inquiries as quickly as possible. You are very important to us and we will be happy to assist you. Your unit does need to be replaced. Unfortunately, the replacement units are currently on back order. As soon as these units do come in, we will ship your replacement to you. We do appreciate your patience and understanding. We have insured that your e-mail address is in our system. As a result, as soon as your unit ships, you will automatically receive an e-mail with the tracking information. We do apologize for any inconvenience this situation has caused you. Please feel free to contact us if we may be of further assistance. Lowrance Customer Service Division of Navico Inc. As you can see I still have no idea when this unit will be replaced...I may need to look at a used 480 until this one is returned... OzzieFish "Glory to GOD in the Highest" www.visionlure.com www.doublezzcustomlures.com | ||||||||||||
| Dru
Crappie Username: Dru Post Number: 543 Registered: 2-2005 Rating: N/A |
Oz, I put a 480 on the bow when the 520c went out. It worked fine with the existing connections. It was not as clear but you could still see the bottom structure. BassZone.com
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| Ozziefish
Lunker Username: Ozziefish Post Number: 1316 Registered: 8-2004 Rating: N/A |
The 480 is what I had up front then I upgraded to the 520... OzzieFish "Glory to GOD in the Highest" www.visionlure.com www.doublezzcustomlures.com | ||||||||||||
| Planoracer
Minnow Username: Planoracer Post Number: 26 Registered: 3-2007 Rating: N/A |
Pardon my butting in but Garmin has a some new stuff that on paper, out performs Lowrance. Unfortunately Garmin is very slow to respond to customer problems also.I have never used a newer Hummingbird product but some people wouldn't own anything else.It is sad but these days you take a gamble everytime you buy a piece of high tech gear. | ||||||||||||
| Basshunter
Bluegill Username: Basshunter Post Number: 265 Registered: 1-2007  Rating: N/A |
I'll seel you my 520, I want the new HD unit, hear the sidefinder add on is better the then bird and the transducer mounts directly to the hull/transum. | ||||||||||||
| Redskeeter
Moderator Username: Redskeeter Post Number: 661 Registered: 8-2007  Rating: N/A |
My 997SI is on it's second season, no problems. It can sure spot which end of the bridge pillars have structure and which ones don't. Amazing piece of equipment, the more I use it the better I like it. I have ALWAYS been a dyed in the wool die hard Lowrance owner/supporter. When they quit working on the monochrome units with less than 3-yrs of buying it, I was totally discussed with them. Basically they were forcing me to buy a new unit by refusing to repair the one I had. It was a great unit X15, the only thing I needed fixed was the light. I needed it for running the boat lanes at night or early in the morning on Fork. I suspect they will cease repairs on all non-hd units in the very near future. Just like they did on my old unit. That way, it generates new revenue on a regular basis. About every 3-years we have to drop a bundle. Bye-Bye Lowrance... never again. KBD Fishing | ||||||||||||
| Nyyankee
Crappie Username: Nyyankee Post Number: 399 Registered: 8-2008 Rating: N/A |
Thanks. Been holding off cause heard alot of bad stuff about the new HDs so was gonna buy the 527C marked down after the HDs came out. Was concerned about service so I called to ask how long they would service them and no one could or would give me an answer. Its the bird. | ||||||||||||
| Ozziefish
Lunker Username: Ozziefish Post Number: 1317 Registered: 8-2004 Rating: N/A |
GOOD NEWS... I receieved this from Linda this morning!! "Richard, I will try my best to see if I can locate you a new unit and get it shipped out today." OzzieFish "Glory to GOD in the Highest" www.visionlure.com www.doublezzcustomlures.com | ||||||||||||
| Dru
Crappie Username: Dru Post Number: 544 Registered: 2-2005 Rating: N/A |
She is great. BassZone.com
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| Ozziefish
Lunker Username: Ozziefish Post Number: 1318 Registered: 8-2004 Rating: N/A |
Man, I love it when a plan comes together!! See Below: LINDA: "Richard, YES, I was able to locate you a new head unit. I am shipping today !  " OZZIEFISH: "You are awesome!! Thank you so very much. I’ve been told that you are the right person to contact and I thank you so very much…Bass fisherman all over Texas rave about you so you’re doing a great job!!" LINDA: "Richard, thanks it is my pleasure to help in anyway I can. Have a great week end. Also if you need a tracking number check with me on Monday and I can provide that if needed!" Now I'm a happy customer!! OzzieFish "Glory to GOD in the Highest" www.visionlure.com www.doublezzcustomlures.com | ||||||||||||
| Chuck_a
Bluegill Username: Chuck_a Post Number: 205 Registered: 2-2008 Rating: N/A |
Happy after how many month's? You are easily pleased. Chuck GIG'EM AGGIES | ||||||||||||
| Ozziefish
Lunker Username: Ozziefish Post Number: 1322 Registered: 8-2004 Rating: N/A |
Got my tracking number today Life is good OzzieFish "Glory to GOD in the Highest" www.visionlure.com www.doublezzcustomlures.com | ||||||||||||
| Chuck_a
Bluegill Username: Chuck_a Post Number: 206 Registered: 2-2008 Rating: N/A |
How long would they have sat on your unit knowing you were getting a free one on them if it had not been for Linda? It is not right that there is only one person at Lowrance that gives a #$%&!!!! Chuck GIG'EM AGGIES | ||||||||||||
| Chuck_a
Bluegill Username: Chuck_a Post Number: 207 Registered: 2-2008 Rating: N/A |
Happy after how many month's? You are easily pleased. Chuck GIG'EM AGGIES | ||||||||||||
| Picou
Wall Hanger Username: Picou Post Number: 3632 Registered: 8-2004 Rating: N/A |
Chuck, I cannot argue with you logic. It is fundamentally wrong that Linda appears to be the only person at Lowrance that gives a crap about the customer. To be honest, I cannot believe she is still there and cleaning up Lowrance's mess. As far as I am concerned, she is single handed saving the company. Were it not for her, I bet thousands of people would never buy a Lowrance product again. Thank you Lord for my family and the waters I get to fish
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| Chuck_a
Bluegill Username: Chuck_a Post Number: 208 Registered: 2-2008 Rating: N/A |
It sure does sound that way PQ Chuck GIG'EM AGGIES | ||||||||||||
| Terry
Bluegill Username: Terry Post Number: 130 Registered: 1-2007  Rating: N/A |
Ordered my HDS-10 today ;) | ||||||||||||
| Picou
Wall Hanger Username: Picou Post Number: 3634 Registered: 8-2004 Rating: N/A |
Sweet... Looking forward to the review once you get it and have some time to play with it. Thank you Lord for my family and the waters I get to fish
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| Nyyankee
Crappie Username: Nyyankee Post Number: 403 Registered: 8-2008 Rating: N/A |
yeah this freaks me out. http://www.lowrance.com/StructureScan/ | ||||||||||||
| Picou
Wall Hanger Username: Picou Post Number: 3635 Registered: 8-2004 Rating: N/A |
All I can say is... WOW!!!!!!!!!!!!!!!!!!!!!!!!!!!! I WANT ONE OF THOSE!!!!!!!!!!!!!!! Thank you Lord for my family and the waters I get to fish
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