| Author | Message | ||
| Wes
Moderator Username: Wes Post Number: 292 Registered: 8-2004  Rating: N/A |
I ordered a lms-480 from cabelas. I am having some problems with it locking up after a couple of hours of use. I called cabelas and they did not have one in stock to send me and asked me to call lowrance. After trying for 2 days and spending several hours on hold I decided to submit the ticket via email. That was yesterday morning and still haven't heard anything back from them. I think I am just going to return the unit back to cabelas and purchase a different one. | ||
| Dru
Crappie Username: Dru Post Number: 403 Registered: 2-2005  Rating: N/A |
Easy there Wes. I watch Linda Colt at Lowrance answer questions and help anglers every day on the BZ. Here is her contact info. If she can't help you then nobody can. linda.colt@navico.com 1-800-324-1356 ext 8747 or a direct line at 918-438-8747 BassZone.com  
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| Wes
Moderator Username: Wes Post Number: 293 Registered: 8-2004 Rating: N/A |
Thanks for the number Dru, if I don't hear anything back in email by sometime tomorrow I will call her. As for my comment about their customer support.... I have called twice, been on hold for probably 5 hours total and have yet to talk to real person. If you are dumb enough to hit the button to repeat one of the "suggetions" the automated voice tells you about, it gets stuck in an infinite loop with the same suggestion makeing you want to shoot yourself in the head if you have to hear it again. As for submitting the problem via email, I figured I would have heard something back within 24hours besides the auto email I got back thanking me for submitting my email. In my free time while being on hold I did find an flash upgrade for my model to version 2.1 to fix a problem similar to mine. It didn't work though. | ||
| Dru
Crappie Username: Dru Post Number: 404 Registered: 2-2005 Rating: N/A |
Feel free to post a question on our message board. I know Linda checks it daily. I can't stand automated answering services so if I have a question I try to find a direct line. Give Linda a chance to help you, I don't think you will be disappointed. BassZone.com
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| Dean
Crappie Username: Dean Post Number: 486 Registered: 4-2004  Rating: N/A |
Maybe they need to oiutsource their support service to India... lol Thats no good - I am trying to decide what brand electronics to put on my Scarab - Lowrance? Garmin? RayMarine? I did not think about this factor - after the sale support.. but I will have the boat dealer to lean on. I am looking at Radar, Sonar, GPS, etc... The lady selling me the boat at LMC (Jill Miller) uses Lowrance and she said she and/or her husband who are guides will take me out 3 or 4 times and teach me about this stuff.. They use and like Lowrance. All In A Days Fun!!!
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| Picou
Lunker Username: Picou Post Number: 2422 Registered: 8-2004  Rating: N/A |
That really does suck to get customer service like that. I've seen some of the chats with Linda on the BZ board and she sure seems to care how the customer feels so give her a call and see if you can get it taken care of.  Thank you Lord for my family and the waters I get to fish | ||
| Wes
Moderator Username: Wes Post Number: 294 Registered: 8-2004 Rating: N/A |
So Dru has the contacts. I emailed Linda this morning and got a response back in about 10 minutes. She is getting me an RMA # and shipping me a new unit. Thanks Dru. | ||
| Dru
Crappie Username: Dru Post Number: 407 Registered: 2-2005 Rating: N/A |
Glad to hear it Wes. I hope the new unit works well. Linda does a great job. BassZone.com
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| Bigun
Lunker Username: Bigun Post Number: 1333 Registered: 8-2004  Rating: N/A |
It's nice to have hookups! Quit being a mad, little bald man! I've been bringing my camera. Check out the Saltwater reports if you want to see some fish catching! http://www.myspace.com/biguncharter | ||
| Picou
Lunker Username: Picou Post Number: 2425 Registered: 8-2004 Rating: N/A |
It's not over yet, but it sounds like it is moving in the right direction. Glad to hear that she is taking care of it quickly. You see, I told you that Dru was good for something...  Thank you Lord for my family and the waters I get to fish | ||
| Dru
Crappie Username: Dru Post Number: 410 Registered: 2-2005 Rating: N/A |
 BassZone.com
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| Wes
Moderator Username: Wes Post Number: 298 Registered: 8-2004 Rating: N/A |
Just an update on this. I received the replacement unit from Linda on the 17th of April. Haven't had a chance to try it yet since that was the day I left for India. I also received an email from Lowrance today with some hints on how to trouble shoot my problem. This was in response to the email I sent on 4-2 so it took them almost a month to respond to the email. |
